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Massachusetts Health Connector

Massachusetts Health Connector, the state’s health insurance marketplace, needed to manage complex healthcare cases at scale while ensuring seamless coordination across systems and teams.

Public Sector

Salesforce

Managed Services

Client Success

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Client Success

A More Responsive Support Experience for Anthem Members

30% improvement in agent productivity

Insurance

Salesforce

Client Success

Bringing 12 Banks Together at Cadence Bank

99% reduction in telecom limitations during peak seasons

Banking

Salesforce

Client Success

Creating Clarity Across Case Management at DC Health Exchange Authority

60% reduction in manual case intake and processing

Public Sector

Salesforce

Client Success

A Clearer Path to Care for Massachusetts Health Connector

80% improvement in case resolution time during the critical open enrollment period

Public Sector

Salesforce

Managed Services

Client Success

Simplifying the Path From Information to Opportunity at Mesirow Financial

50% reduction in reporting effort

Wealth Management

Salesforce

Client Success

Building a Better Referral Experience at Millennium Trust

35% increase in partner referrals

Wealth Management

Salesforce

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