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Results
99%
reduction in human error
40%
increase in overall sales
90%
reduction in manual data entry
30%
reduction in after-call work time
Helping Insurers Turn Information into Action
The best insurance organizations do more than protect against risk. FormativGroup helps insurers strengthen relationships through better experiences, informed decisions, and technology that evolves with the business.
Policyholder-Centric Experiences
Support more connected policyholder experiences by aligning the information behind quotes, policies, renewals, and claims, turning every interaction into an opportunity to strengthen trust.
Informed Decision-Making
Give teams the context they need to identify emerging opportunities, anticipate policyholder needs, and see not only what happened, but what comes next.
Reduced Manual Effort
Remove unnecessary friction from everyday work so teams can spend more time providing thoughtful guidance, responsive service, and meaningful support.
Future Readiness
Modernization doesn’t have to mean starting over. Identifying dependencies, reducing complexity, and prioritizing meaningful change enables modernization while maximizing existing investments.
Connecting the Data, Workflows, & Applications Behind Insurance
Data Governance
Define trusted ownership and verifiable controls around the data behind underwriting, claims, servicing, and more, creating a foundation for consistent outcomes.
Data Lineage & Dependencies
Understand how information moves across the policy lifecycle, helping teams reduce the impact of change across critical insurance functions.
Data Readiness
Bring structure and consistency to insurance information so teams can translate insights into meaningful action.
Outcome-Driven Workflow Design
Design workflows around business outcomes that improve policyholder experiences rather than predefined paths that limit how work gets done.
Flexible by Design
Create dynamic workflows that adapt to new products, regulatory changes, market conditions, and more without disrupting critical insurance operations.
Information-Driven Action
Provide the context needed to guide the next best action across the insurance lifecycle instead of relying on predefined application workflows.
Application Strategy
Align each application to where it creates the most value, strengthening policyholder experiences while supporting long-term goals.
Connected Application Environments
Assess how core insurance systems and supporting applications interact, the workflows surrounding them, and the data between them to identify dependencies and reduce friction.
Purpose-Built Technology Ecosystems
Align data, workflows, and applications around outcomes shaping the policyholder relationship, helping underwriting, claims, and servicing operate as one connected ecosystem.
Core System Integration Expertise
Insights & Resources
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FAQs
How can insurance organizations improve data quality?
Insurance organizations can improve data quality by establishing clear ownership, strengthening governance, and understanding how information moves across systems. Data quality is easier to maintain when information is managed throughout its lifecycle instead of corrected after problems occur.
How are insurance organizations preparing for AI?
Insurance organizations can prepare for AI by first defining the business outcomes they want to achieve. AI is only as valuable as the information it’s built on, the technology around it, and the governance needed to keep data accessible, trusted, and meaningful.
How can insurance organizations streamline operations?
Insurance organizations can streamline operations by first understanding where work begins to slow down. Bottlenecks often stem from disconnected data, rigid workflows, and isolated applications. Identifying these barriers helps organizations address the underlying cause rather than the symptoms.
How can insurance organizations modernize legacy systems?
Insurance organizations can modernize legacy systems by understanding which data, workflows, and applications have the greatest impact on the business. Modernization is more effective when improvements are prioritized based on specific outcomes rather than technology alone.
How can insurance organizations improve policyholder experiences?
Insurance organizations can improve policyholder experiences in many ways, but one effective starting point is understanding what influences them. How information is accessed, what processes depend on it, and how decisions are made all shape the experience policyholders receive.
